We treat customers' personal information with the utmost sensitivity and confidentiality.
We follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access in accordance with the GDPR/UK data protection legislation.
We do not collect sensitive information about you except when you specifically knowingly provide it and we will not share your information with any third parties unless you grant us permission and it is necessary to do so in the transaction of our business with you.
ACCURACY OF YOUR DATA We endeavour to keep your information accurate and up to date at all times. If you become aware that any information held by us is inaccurate please contact us any time either by telephone, post or e-mail.
VISITORS TO OUR WEBSITE We record information about how visitors interact with our website and use this data with a 3rd party service, Google Analytics. We use Google Analytics to help us to better understand what content and products visitors want. We do not use analytics data to attempt to track or identify individuals.
WHAT DO WE COLLECT, KEEP AND WHO DO WE SHARE IT WITH? The data we collect during any transaction with you will be your name, address, email address, phone number and legally required information relating to your gas appliance or installation . We store this information securely for the purposes of providing you with the very best possible service.
We keep this data for our own commercial transactions with you. The relevant information may be used by us or sub-contractors as a method to support our relationship with you. We undertake not to provide you with any communication that you do not require.
INFORMATION WE SHARE WITH OTHER COMPANIES We reserve the right to share information about you verbally with other businesses for the purposes of risk mitigation, examples of these may be to warn of late or non-payment, threat of aggression and/or violence or where the gas supply has been disconnected due to an unsafe situation.
INFORMATION WE SHARE WITH REGULATORY OR ENFORCEMENT AUTHORITIES We reserve the right to share information about you with regulatory or enforcement authorities for the purposes of safety and fraud prevention, an example of this may be where we inform an enforcement authority of meter tampering, energy supply theft or an unsafe situation.
If you don't wish to receive communication by post, fax, telephone or email, please inform us by any of the previous methods of your preference to opt out of any of these services. We do not store credit card details.
If you wish to raise a complaint on how we have handled your personal data, you can contact us to have the matter investigated on email@example.com.
If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can find out more at the Information Commissioner’s Office website https://ico.org.uk/
ABOUT COOKIES Cookies can help track basic visitor information in order that we can better tailor the site to our visitors' needs. Most web browsers automatically accept cookies but you can disable this function by changing your browser settings if you wish.
Cookies are text-only strings of information that a website transfers to the cookie file of your browser on your computer's hard disk so that the website can remember who you are. A cookie will typically contain the name of the domain from which the cookie has come, the "lifetime" of the cookie, and a value.
Cookies may be used to compile anonymous, aggregated statistics which provide a better understanding of how a website is being used. You cannot be identified personally in this way. You can easily delete any cookies that have been installed in the cookie folder of your browser and you can also stop cookies being stored on your computer in future.
In order to do this you should refer to your browser's instructions by clicking "help" in your browser menu and search for information on deleting or controlling cookies.
We only use Google Analytics, also known as a 'Performance' cookie to collect information about how you use our website e.g. which pages you visit, and if you experience any errors. These cookies do not collect any information that could identify you – all the information collected is anonymous and is only used to help us improve how our website works, understand what interests our users and measure how effective our advertising is.